Terms & Conditions
At The Shipibo Market, we aim to provide the highest standards of Customer Service.
Below we specify the Terms and Conditions relating to shopping with us at The Shipibo Market.
If for any reason you do not agree with these conditions but still wish to purchase goods from this site, you first must receive an original, signed document us, stating any agreed variation. In the absence of such variation, the terms & conditions below prevail and your agreement to them is confirmed by the act of placing an order.
Orders are picked and packed Monday – Friday, 10.00am – 4.00pm.
All payments are required in £ (Pounds) Sterling.
Accepted methods of payment are detailed at the checkout.
Other methods of payment may be made available in certain circumstances but must be agreed before purchase by contacting us via the contact form
Prices displayed will be the prices charged while stocks last.
We reserve the right to change prices without notice and in accordance with manufacturer/tax increases.
Dispatch is targeted as same or next day provided we receive your order before 3pm. Occasionally, during busy periods this can be 1 day later. Please ensure to contact us for time sensitive orders.
The Shipibo Market dispatch orders 6 days per week but do not work on Bank Holidays.
In the unlikely event that The Shipibo Market will not be able to dispatch your order within 5 working days, you will be contacted by email and offered a full refund or further details of when new stock is expected.
All shipping is charged as per order weights and chosen method of dispatch as shown in the cart at the time of placing your order.
Shipping prices are charged at the cost price of the Postal/Carrier service chosen plus VAT.
The Shipibo Market customers are not charged for packaging, we aim to recycle packaging that we receive from our suppliers.
Please be aware that many of our products will not easily fit through letterboxes and it is the responsibility of the customer to give a satisfactory delivery address where delivery can be accepted. Please also note that high-value orders will require a signature on delivery.
We retain proof of postage at all times.
Delays and Losses.
The Shipibo Market want you to receive your order quickly but unfortunately, we are unable to guarantee the delivery time of Postal/Carrier services as this is out of our control.
If there are any delays or problems with the delivery of your goods, The Shipibo Market will do everything in our power to help you trace your parcel including following up tracking numbers (where applicable) and contacting Royal Mail for further clarification
Beyond what is within our power, The Shipibo Market is unable to accept any responsibility for delays or loss caused by the Royal Mail until the Royal Mail’s “claims waiting time” has expired. For domestic UK post, this is currently 15 working days beyond expected delivery date. In realistic terms, this will be 4 weeks after shipping before we are able to make any claim against the Royal Mail on your behalf. We accept this is less than ideal and we pledge to do our utmost to ensure you receive your orders quickly and hassle-free.
For domestic orders, if your items have not been received within 7 days, we encourage you to contact your local postal/sorting office to check that your postman has not forgotten to leave a “while you were out card.” In more than 90% of cases, this is usually the resolution.
If your order has still not arrived after 4 weeks, notify Shipibo Market and we will make a claim on your behalf and replace or refund your order as appropriate.
Given the choice, rather than refuse the package, please accept it and contact us immediately so we may process the return appropriately. If you refuse to accept your package for any reason other than damage to the package, you may receive a refund for the products, minus the original shipment costs and the return shipping fees and a 3% processing fee, if and when we receive the package back.
**Please Note: If you refuse a package, there absolutely will be a return shipping fee associated with the package being sent back to us. That return shipping fee will be deducted from your refund. We have no way of knowing what the cost of this return fee will be until we are charged it by the shipping agent. By refusing your package, you accept the responsibility of paying this return fee
** If you refuse to accept your package because there is obvious damage to the package or to the items in the package, you will not be charged for the cost of return shipping. If the package is received back, we can either refund the cost of the entire order or reship you a new package at no additional cost to you. Please contact us immediately if you refuse a package so we know it is on the way back to us.
** PLEASE NOTE: Refused shipments/packages have been known to get lost in the return process and may not be returned to us. If you refuse your shipment and it does not return to us, we are unable to issue a refund. **
Communicating with us.
If you need to communicate with The Shipibo Market regarding your order, please always quote the order number given on your “Order Confirmation” or “Dispatch Confirmation” emails*. This will help speed up the response to your email. We try to respond to all emails by the following working day and sometimes you will get a reply within the hour.
*If you have a spam/junk mail security system, please listThe Shipibo Market as a contact or you may not receive dispatch notifications.
Prices and Availability.
Promotions are subject to change without notice
Price and availability is subject to change without notice.
A contract will not exist between the customer and The Shipibo Market until an order is paid and the goods have been dispatched.
Whether a purchase is completed or not, any dispute or claim arising from a transaction with The Shipibo Market will be limited to the total purchase price of the goods involved.
**If you would like to return an item toThe Shipibo Market, you must contact us first**
Please email us via the contact form to set up your return.
See RETURNS/REFUND POLICY PAGE page for full information
Products sold by The Shipibo Market are not intended to diagnose, treat, cure or prevent any disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.
The Shipibo Market rely totally on the accuracy of the information given by the supplier/manufacturer.
Customers Outside the UK.
Items shipped outside of the United Kingdom are on the understanding that the customer has investigated the import regulations of their country and are requesting products, sizes, quantities, and values which fall within the regulations of the country to which they request their order to be sent.
If any package is rejected by the import authorities of the delivery country, the customer will be responsible for any loss or costs incurred. If any tax or import duties arise, this are the responsibility of the customer.
Deliveries sent overseas that are delayed or lost cannot be replaced or refunded until the Royal Mail official delivery time frame has lapsed which is typically 21 working days from dispatch. We usually find that although delayed, orders will arrive at their intended destination and we encourage all our customers to contact their local delivery office prior to contacting us.
The Shipibo Market are passionate about you and we take our customer care very seriously but being human, we can on very rare occasions make an error at the time of picking your order. If we do make a mistake, please tell us and we will do all within our control to remedy the situation as quickly as possible.
If you have any problems or concerns about the service you have received, please contact us immediately by email via our contact form giving your order number and details of your concern together with an email address or telephone number on which you can be contacted during working hours GMT.
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